Storage Sydenham Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Sydenham provides storage, removals, transportation, handling and related services. By making a booking, using our storage facilities, or instructing us to carry out any removal or associated service, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions:
Client means the individual, business or organisation requesting or receiving services from Storage Sydenham.
We, us, our means Storage Sydenham, the provider of removals and storage services.
Services means any storage, removals, packing, unpacking, loading, unloading, transportation, collection, delivery or associated services supplied by us.
Goods means any items, belongings, furniture, equipment, boxes or other property that we handle, move, store or otherwise deal with on your behalf.
Contract means the agreement between you and us for the provision of services, formed in accordance with these Terms and Conditions.
2. Scope of Services
Storage Sydenham provides storage facilities and related removal and transportation services for domestic and commercial clients. The exact scope of services for each booking will be agreed at the time of quotation and confirmed in writing, which may include electronic confirmation.
Any services not expressly included in the written confirmation will be considered additional services and may incur extra charges. Examples include packing materials, dismantling or reassembly of furniture, difficult access work, additional labour, long-carry distances and waiting time beyond agreed time windows.
3. Booking Process
All bookings are subject to availability and to acceptance by us. A booking is not confirmed until we have provided written confirmation of acceptance and, where required, we have received any applicable deposit or prepayment.
You are responsible for providing accurate and complete information when requesting a quotation or placing a booking, including addresses, access conditions, parking arrangements, size and nature of the load, special handling requirements and any relevant time constraints. We reserve the right to amend the quotation or apply additional charges if information provided is incomplete, misleading or changes before or on the day of service.
We may require proof of identity and proof of address before confirming a booking or granting access to storage facilities. We reserve the right to decline any booking at our sole discretion.
4. Quotations and Pricing
Unless otherwise stated in writing, quotations are based on the information you provide, are exclusive of taxes that may apply, and remain valid for a limited period from the date of issue. We reserve the right to vary or withdraw a quotation if the services are not booked within the validity period, or if the scope of work or relevant circumstances change.
Prices may be calculated on an hourly rate, fixed price, volume, weight, storage period or a combination of these. Any additional services requested or required on the day of service, including but not limited to extra labour, additional journeys, extended hours or special handling, may be charged at our prevailing rates.
5. Payments and Deposits
We may require a deposit or full prepayment at the time of booking, particularly for removals services or for the first period of storage. The amount and timing of any deposit will be communicated to you prior to booking confirmation.
Unless otherwise stated in writing, payment for removals and associated services is due no later than the start time of the scheduled service. For ongoing storage, payments are typically due in advance for each storage period. Payment methods will be communicated to you but may include bank transfer, card payment or other accepted forms of payment.
If payment is not received when due, we reserve the right to refuse or suspend services, withhold access to goods, deny entry to storage units, or exercise a lien over goods held in our custody until all outstanding sums, including any interest or charges, are paid in full.
We may charge interest on overdue sums at a reasonable commercial rate from the due date until payment is received. You are responsible for all reasonable costs we incur in recovering overdue amounts.
6. Cancellations and Amendments
If you wish to cancel or amend a booking, you must inform us as soon as possible. Cancellation and amendment policies may vary depending on the nature of the service.
For removals and associated services, if you cancel within a specified period before the scheduled service date, we may charge a cancellation fee. The level of the fee may depend on the amount of notice given. Cancelling close to the scheduled service time may result in a higher fee, up to the full quoted amount.
For storage services, if you terminate the agreement before the end of the paid period, we may not be able to provide a refund for unused days, unless agreed otherwise in writing. You remain liable for any outstanding charges up to the date that all goods are removed and any necessary formalities are complete.
We reserve the right to cancel or rearrange a booking due to reasons beyond our reasonable control, such as severe weather, safety concerns, vehicle breakdown, staff illness or legal restrictions. In such cases, we will aim to offer an alternative date or a reasonable solution, but we will not be liable for indirect or consequential loss arising from such cancellation or rearrangement.
7. Client Responsibilities
You are responsible for ensuring that:
The goods are properly packed, labelled and prepared for transport or storage, unless you have specifically booked a packing service from us.
All necessary consents, permissions or permits for parking, access, loading and unloading are obtained in good time.
Access at collection and delivery locations is safe, suitable and legal for our vehicles and staff, including any lifts, stairways, corridors, and entranceways that will be used.
Goods are accurately described, including any fragile, valuable, heavy, oversized, hazardous or unusual items and any items which require special care or handling.
You or your authorised representative are present at collection and delivery, and at the commencement and conclusion of any removal, unless we have agreed otherwise in writing.
You must not store or present for removal any items that are prohibited by law or by these Terms and Conditions, including items that are unsafe, hazardous or otherwise unsuitable.
8. Prohibited and Restricted Items
You must not request us to handle or store, and you must not place into storage, any of the following items:
Explosives, ammunition, weapons or firearms of any type.
Flammable, hazardous, corrosive or toxic materials, including fuels, oils, chemicals and gas cylinders.
Perishable or food items that may attract pests or deteriorate.
Living plants, animals or other living organisms.
Illegal goods or substances, stolen items or any items associated with illegal activity.
Cash, negotiable instruments, high-value jewellery, fine art or other exceptionally valuable items, unless expressly agreed in writing and stored under agreed special conditions.
We reserve the right to refuse, remove or dispose of prohibited items at your expense and without liability to you, and to notify relevant authorities where required by law.
9. Storage Terms
Use of our storage facilities is subject to these Terms and Conditions and any additional rules or instructions that we may issue from time to time. You are granted a licence to store goods for the agreed period in the allocated unit or space, subject to payment of all applicable charges.
You must not share, sublet or assign the storage space to any third party without our prior written consent. You must keep your contact details up to date and notify us promptly of any changes to your address or authorised representatives.
Access to storage facilities may be subject to specified opening hours, security procedures and identification checks. We may temporarily restrict access for safety, maintenance or security reasons. We will seek to minimise disruption and, where possible, provide reasonable notice of access restrictions.
10. Waste and Environmental Regulations
You are responsible for ensuring that no waste, rubbish or unwanted items are left in or around our vehicles, storage units or premises except where you have arranged and paid for an agreed waste removal service.
We do not operate as a general waste disposal service. Any disposal or recycling of unwanted goods must comply with all applicable waste and environmental regulations. If we agree to remove items for disposal on your behalf, additional charges will apply and we may use licensed third-party waste contractors.
You must not leave hazardous or prohibited materials in storage units or present them for collection or disposal. If any such materials are discovered, we may arrange safe removal and disposal at your cost, and may report the matter to the relevant authorities where appropriate.
Any fly-tipping or unlawful disposal of waste associated with your use of our services will be treated as a serious breach of these Terms and Conditions and may result in additional charges and possible legal action.
11. Our Liability
We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations set out in this section and elsewhere in these Terms and Conditions.
Unless agreed otherwise in writing, our liability for loss of or damage to goods arising from our negligence or breach of contract will be limited to a reasonable amount per item or per consignment, subject to an overall cap. Details of any standard or optional additional cover will be communicated to you before or at the time of booking.
We will not be liable for loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of nature, weather events, fire, flood, war, civil disturbance, terrorism, strikes, lockouts, traffic delays, road closures, or actions of public authorities.
We will not be liable for any indirect or consequential loss, including loss of profit, income, use, business, contracts or anticipated savings, even if we have been advised of the possibility of such losses.
We will not be liable for loss or damage resulting from inherent defects, natural deterioration, atmospheric conditions, infestation, or the fragile or unstable nature of goods, unless caused by our failure to exercise reasonable care and skill.
12. Claims and Time Limits
You must inspect your goods as soon as reasonably possible after delivery or after accessing them from storage. Any apparent loss or damage must be notified to us in writing within a reasonable period, giving full details of the circumstances and the items affected.
We may require evidence of value and ownership of goods, as well as photographs or other documentation, when assessing any claim. Failure to notify us within the stated time limits may prejudice our ability to investigate and may result in reduced or rejected claims.
13. Indemnity
You agree to indemnify us and keep us indemnified against all claims, losses, damages, costs and expenses arising from your breach of these Terms and Conditions, your negligence, your unlawful conduct, or the presence of prohibited items among your goods.
14. Termination
We may terminate the contract or suspend services immediately if you breach these Terms and Conditions, fail to pay sums due, use the storage space for unlawful purposes, endanger our staff or other customers, or otherwise act in a manner that, in our reasonable opinion, justifies termination.
On termination, you must promptly pay all sums due and arrange to remove your goods from storage, subject to our rights of lien and sale where applicable. If you fail to do so within a reasonable time, we may take steps to dispose of or sell the goods in accordance with applicable law and apply proceeds towards your outstanding balance.
15. Data Protection and Privacy
We will collect and process personal data in connection with the provision of our services, including identity, contact and payment details. We will use such data lawfully, fairly and securely, only for purposes related to managing your account, performing the contract, complying with legal obligations, and legitimate business interests.
We may share relevant data with third parties where necessary for payment processing, debt recovery, legal compliance, insurance or the provision of services, subject to appropriate safeguards.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
You and we both agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services we provide.
17. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between you and us relating to the provision of services, and supersede any prior discussions, representations or agreements.
We may amend these Terms and Conditions from time to time. The version in force at the time of your booking or the commencement of storage will apply to that contract, unless a variation is expressly agreed in writing.
